Refund policy

At Callug, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns

• You have 30 days from the date you received your item to request a return.
• To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging (sneaker boxes must be intact and placed inside another shipping box).
• Items missing tags or showing signs of wear will not be accepted.

2. Non-Returnable Items

• Gift cards.
• Items on "Final Sale" or clearance.
• For hygiene reasons, certain items like socks or undergarments cannot be returned once opened.

3. How to Start a Return

To start a return, please contact us at info@callug.com.
Please include your order number and the reason for the return. We will provide you with the return address and instructions.

4. Shipping Costs

• Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds

• Once we receive and inspect your return, we will send you an email to notify you that we have received your item.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

6. Exchanges (If applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product (e.g., a different size), contact us at info@callug.com.

7. Contact Us

For more information about our returns and refund policy, please contact us:

• Trade Name: Callug
• Email: info@callug.com
• Address: 750 Windmill Lane, Denton, Manchester M34 2FS, United Kingdom
• Phone: +44 78 7302 0347