Privacy policy

This Privacy Policy describes how Callug (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.
  • Order Information: Details of the items you purchased (clothes, sneakers), payment information (processed securely through our payment gateways), and shipping preferences.
  • Device Information: IP address, browser type, and time zone.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

  • Processing and shipping your orders.
  • Communicating with you regarding your order or inquiries.
  • Screening our orders for potential risk or fraud.
  • Providing you with information or advertising relating to our products (if you have opted-in for marketing).

3. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example:

  • We use service providers for shipping and delivery (e.g., Royal Mail, DHL, etc.).
  • We use payment processors to handle transactions securely.
  • We may share information to comply with applicable laws and regulations.

4. Your Rights (UK GDPR)

As a resident of the United Kingdom, you have the following rights regarding your personal data:

  • The right to be informed about how your data is being used.
  • The right to access the personal information we hold about you.
  • The right to request that your personal information be corrected, updated, or deleted.
  • The right to object to the processing of your data.

If you would like to exercise these rights, please contact us through the contact information below.

5. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use cookies to improve your browsing experience and to remember your preferences (like your shopping cart).

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Trade Name: Callug
  • Email: info@callug.com
  • Physical Address: 750 Windmill Lane, Denton, Manchester M34 2FS, United Kingdom
  • Phone Number: +44 78 7302 0347