FAQ

How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery within the UK usually takes 3-5 business days for standard shipping.
Do you ship internationally?
Currently, we focus on delivering across the United Kingdom. (Optional: Please contact us for international inquiries).
How can I track my package?
Once your order is shipped, you will receive an email with a tracking number and a link to follow your parcel's journey.

What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and with all tags attached. Sneakers must be returned in their original box, placed inside a separate shipping box.
How do I start a return?
Simply email us at info@callug.com with your order number, and we will provide you with the return instructions.
When will I get my refund?
Once we receive and inspect your return, refunds are usually processed within 5-10 business days to your original payment method.

Are your sneakers and clothes authentic?
Yes, 100%. At Callug, we only sell genuine products. Every item is inspected to ensure quality and authenticity.
How do I know which size to choose?
We provide a size guide on most product pages. If you're between sizes for sneakers, we usually recommend going half a size up, but feel free to contact us for advice!
An item I want is out of stock. Will it be back?
We frequently restock popular items. Follow us on our social media or sign up for our newsletter to be the first to know about restocks and new drops.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard encryption and security protocols to protect your data.

How can I reach you?
You can email us at info@callug.com or call us at +44 78 7302 0347. We aim to respond to all inquiries within 24-48 hours.

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