Shipping policy

At CALLUG, we are committed to providing a smooth, reliable, and convenient shopping experience. We work with trusted shipping and fulfillment partners to ensure that your orders are processed and delivered as efficiently as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop at https://callug.store.

1. Order Processing Time

All orders are subject to a processing period before shipment.

Our standard order processing time is:

1–3 business days

During this period, we verify your order details, confirm product availability, prepare your items, and arrange shipment with our fulfillment partners.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Please note that processing times may occasionally be extended during promotional periods, holidays, or periods of unusually high order volume.

2. Shipping and Delivery Time

Once your order has been processed and shipped, the estimated delivery timeframe is:

4–7 business days

Delivery estimates begin from the shipment date, not the date the order was placed.

Actual delivery times may vary depending on:

• Your shipping destination.

• Carrier availability and transportation schedules.

• Customs inspections and clearance procedures.

• Weather conditions or unexpected logistical disruptions.

• Local holidays and peak shopping seasons.

These delivery estimates are provided for guidance and are not guaranteed delivery dates.

3. Shipping Destinations

CALLUG aims to serve customers in multiple locations.

We offer shipping to destinations supported by our fulfillment and shipping partners.

Available shipping destinations and applicable shipping options will be displayed during checkout.

If your location is not available at checkout, please contact our customer support team for assistance.

4. Shipping Costs

Applicable shipping fees are calculated and displayed during checkout before you complete your purchase.

Shipping costs may depend on:

• Your delivery address.

• The products ordered.

• The shipping method available.

• Any applicable promotions or shipping offers.

Any applicable shipping charges will be clearly displayed before payment.

5. Order Confirmation

After successfully placing an order, you will receive an order confirmation email containing your order details.

Please review your confirmation carefully to ensure that your shipping address, contact information, and purchased products are correct.

If you notice an error, contact us as soon as possible at support@callug.store.

We cannot guarantee that changes can be made once an order has entered processing or fulfillment.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

You can use the tracking number to monitor your shipment through the relevant shipping carrier.

Please allow some time for tracking information to become active after shipment.

You may also use our website’s order tracking service, where available.

7. Delayed Shipments

Although we work with reliable shipping partners, unexpected delays may occasionally occur.

Possible causes include:

• Carrier operational delays.

• Customs inspections.

• Severe weather conditions.

• Transportation disruptions.

• Incorrect or incomplete delivery information.

• High shipping volumes during holidays or promotional events.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will review the shipment status and assist you with the next steps.

8. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an incorrect address after placing your order, please contact us immediately.

We will make reasonable efforts to update the address before the order is shipped.

Once an order has been dispatched, address changes may no longer be possible.

CALLUG cannot guarantee delivery or replacement at no additional cost when an incorrect address has been provided by the customer.

This does not affect any rights provided under applicable consumer protection laws.

9. Lost or Missing Packages

If your tracking information indicates that your package has been lost or your order has not been delivered, please contact us.

Our team will investigate the shipment with the relevant carrier or fulfillment partner.

Depending on the investigation results and applicable circumstances, we will work toward an appropriate resolution, which may include a replacement or refund.

10. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where applicable, these charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated during checkout.

CALLUG does not control customs procedures, inspections, or clearance times.

Customers are responsible for complying with their country’s import regulations.

11. Multiple Shipments

Depending on product availability, warehouse locations, or fulfillment arrangements, items within the same order may occasionally be shipped separately.

If your order contains multiple shipments, you may receive separate tracking numbers and delivery notifications.

There will be no additional shipping charge for separate shipments unless clearly disclosed and agreed to at checkout.

12. Undeliverable Packages

Packages may be returned to the sender if the delivery address is incomplete, incorrect, or inaccessible, or if delivery cannot be completed for other reasons.

If your package is returned to us, please contact our support team.

We will review the circumstances and discuss the available options for reshipment or refund in accordance with applicable law.

13. Contact Information

If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact us.

Store Name: CALLUG

Website: https://callug.store

Email: support@callug.store

Customer Support: Online Customer Support

We appreciate your trust in CALLUG and thank you for shopping with us.